Service failures and recovery in tourism and hospitality: a practical manual by Koc, Erdogan
Kalaignar Centenary Library, Madurai · reference copy, to be read in the library
Where to find it: Fourth floor, call number 910.68 KOC.
Book details
- Author
- Koc, Erdogan
- Publisher
- Cabi
- Year
- 2017
- Pages
- 236
- ISBN
- 9781786390677
Copies in the library (1)
| Floor | Call number | Barcode | Status |
|---|---|---|---|
| Fourth floor | 910.68 KOC | 273206 | Reference only (read in the library) |
Next to this on the shelf
- The routledge handbook of tourism experience management and marketing 910.68 DIX
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- Marketing for Sustainable Tourism 910.68 FAK
- Cross-cultural aspects of tourism and hospitality : a services marketing and management perspective 910.68 KOC
- Service failures and recovery in tourism and hospitality: a practical manual (this book)
- Tourism Marketing For Cities And Towns (2007) 910.68 KOL
- Tourism in a Researcher’s Sight 910.68 KUM
- Geography of Tourism 910.68 MAC
- Media and tourism 910.68 SAN